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Several Troubleshooting Tips for HE-20IR HDMI Extender

Add a discussion topic or ask a question about HE-20, HE-20IR here from your fellow HDMI extender users.
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DDmallforum
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Several Troubleshooting Tips for HE-20IR HDMI Extender

Post by DDmallforum » Wed Mar 27, 2019 10:07 am

1. How to deal with a weak or not working IR signal?
  • Make sure the IR blaster sensor is pointed directly to the source device’s IR window.
  • Make sure the IR input and IR output are not mixed up.
  • Make sure that the remote control uses a 20-60 KHz IR signal.
  • Check if the IR emitter head is secured over the center of the device IR receiver window. If the signal is weak, please try to adjust the position. Please make sure its distance is within 6 meters and without obstructions.
2. There is no output on the screen?
  • Check the LED indicators’ status to make sure all connections are connected properly.
  • Make sure the network cable is firmly connected between TX and RX.
  • Make sure the source device is powered on and the correct source input is selected on your HDTV.
  • Ensure your video resolution and frame rate is recognized/supported and within the transmission range.
3. How to deal with video flash or cut off during the installation?
  • The power indicator should be solid on and signal indicator should be blinking. If not, please check if the USB cable is well connected.
  • The yellow light indicator should be solid on, if it is blinking or not, it means no signal pass through, please check if the HDMI interface are well connected to the source and TV, or the Ethernet cable that connects transmitter to receiver is normal. Try to change a better Cat5e/Cat6 cable.

lightroomMom
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Joined: Mon Dec 30, 2019 6:21 pm
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Several Troubleshooting Tips for HE 20IR HDMI Extender

Post by lightroomMom » Sun Sep 06, 2020 7:15 am

Ok so you have the latest firmware. Try to create a new project with the ini attached here to make sure there was no issue with the ini you have.

If that doesnt correct the issue, post your TS project directory.

Jean

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